Privacy Policy
Privacy Policy
This Privacy Policy explains how Yes.sister collects, uses, stores, shares and protects personal information when you visit our website, contact us, submit inquiries, request samples, place orders or interact with our brand and business services.
Policy Overview
Yes.sister is a handmade lifestyle brand focused on creativity, connection, handmade products, DIY kits, gifts, retail partnerships, OEM/ODM services, corporate gifts and related business cooperation. We respect your privacy and aim to handle personal information responsibly, transparently and securely.
In this policy, “Yes.sister,” “we,” “our” or “us” refers to the operator of this website and the related Yes.sister brand services. “You” refers to website visitors, customers, partners, business contacts and other users of our services.
1. Who we are
Our website address is https://yessisterco.com. Yes.sister provides brand information, product collection information, community content, support resources, contact forms and business inquiry channels for customers, retailers, distributors, brand partners and other visitors.
2. Information we collect
We may collect personal information that you voluntarily provide, as well as limited technical information that is automatically collected when you use our website.
Contact Information
Name, email address, phone number, company name, job title, country or region and other contact details.
Business Inquiry Information
Inquiry type, project description, product interest, estimated quantity, target market, timeline, reference links and cooperation requirements.
Order & Sample Information
Sample requests, order details, billing information, shipping information, product preferences, after-sales records and related communication.
Technical Information
IP address, browser type, device information, pages visited, referring pages, approximate location, cookie identifiers and website usage data.
Account Information
If account features are enabled, we may collect registration details, login information, account preferences and account activity.
Uploaded or Shared Content
Files, images, design references, moodboards, documents, messages or other materials you choose to submit to us.
3. How we use your information
We use personal information for purposes reasonably related to your interaction with Yes.sister.
- To respond to your questions, messages and support requests.
- To process wholesale, OEM/ODM, retail partnership, corporate gift and sample inquiries.
- To prepare quotations, proposals, product recommendations and project follow-up.
- To process orders, arrange shipping, provide invoices and support after-sales service.
- To provide product, quality, compliance and certification-related information.
- To manage customer relationships, business records and communication history.
- To improve website performance, content, user experience and security.
- To send updates, newsletters or marketing communications where permitted by law or with your consent.
- To comply with legal, tax, accounting, customs, regulatory, security and business record obligations.
4. Legal basis for processing
Where applicable data protection laws require a legal basis, we may process personal information based on one or more of the following:
- Consent: for example, when you subscribe to newsletters or submit optional information.
- Contractual necessity: for example, when we process orders, samples, quotations, service requests or business cooperation.
- Legitimate interests: for example, when we improve our website, respond to business inquiries, maintain records and protect our services.
- Legal obligations: for example, accounting, tax, customs, compliance and regulatory requirements.
7. Contact forms, sales inquiries and support requests
When you submit a contact form, sales inquiry, support request, partner application or media inquiry, we collect the information you provide in that form. This may include your name, company, country, email address, inquiry category, product interest, quantity, timeline, reference links and message content.
We use this information to route your request to the appropriate team, respond to your inquiry, prepare quotations or proposals, provide support and maintain business communication records.
8. Orders, samples and business cooperation
If you request samples, place orders or discuss business cooperation with us, we may collect and process information necessary to manage the project, including order details, sample specifications, product requirements, delivery information, billing information, payment-related records and communication history.
We may also process information needed for production planning, quality review, shipping, customs documentation, invoicing, after-sales support and compliance records.
9. Embedded content and third-party services
Our website may include embedded content or links from other websites, such as videos, images, articles, maps, payment providers, social media platforms, analytics tools, email tools, logistics providers or business service providers.
Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with their content.
Website & Hosting
Hosting, security, backup and infrastructure providers.
Analytics
Tools that help us understand website performance and visitor behavior.
Payments
Payment processors or financial service providers where transactions are enabled.
Logistics
Shipping, courier, freight forwarding and customs-related service providers.
Email & CRM
Email communication, customer relationship management and newsletter tools.
Spam & Security
Tools used to detect spam, prevent abuse and protect the website.
11. How long we retain your data
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Typical Retention Purpose |
|---|---|
| Contact Forms | To respond to inquiries, maintain communication records and improve service quality. |
| Business Inquiries | To evaluate cooperation opportunities, prepare quotations and support project follow-up. |
| Order & Transaction Records | To meet accounting, tax, customs, warranty, after-sales and legal record requirements. |
| Comments | If comments are enabled, comments and metadata may be retained to recognize and approve follow-up comments. |
| Account Information | If account features are enabled, account data may be retained while the account remains active or as required for security and legal purposes. |
12. What rights you have over your data
Depending on your location and applicable privacy laws, you may have rights regarding your personal information. These may include:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to certain processing or request restriction where applicable.
- Request portability of certain personal information where applicable.
- Opt out of marketing communications.
Some rights may be limited where we need to retain information for administrative, legal, tax, customs, security, dispute resolution or legitimate business purposes. We may need to verify your identity before responding to a request.
13. How we protect your information
We take reasonable technical, organizational and administrative measures to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
- Website security monitoring and spam prevention where applicable.
- Access controls for internal systems and business records.
- Secure handling of business inquiry, order and support information.
- Limited access to personal information based on business need.
- Review of service providers that process personal information on our behalf.
No online transmission or storage method is completely secure. If you believe your information has been compromised, please contact us immediately.
14. Children’s privacy
Our website is not intended to collect personal information from children without appropriate parental or guardian involvement. If you believe a child has provided personal information to us without proper consent, please contact us and we will take appropriate steps.
Some Yes.sister products may be designed for families or children, but website inquiries, business communications and purchases should be handled by adults.
15. International data transfers
Because Yes.sister may work with international customers, partners, service providers, logistics providers and website tools, your information may be processed in countries or regions outside your own.
When personal information is transferred internationally, we aim to use reasonable safeguards and service providers that help protect your information in accordance with applicable law.
16. Marketing communications
If you subscribe to our newsletter or choose to receive updates, we may send you information about Yes.sister products, collections, workshops, stories, business opportunities or brand news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly. We may still send non-marketing communications related to orders, inquiries, samples, support requests or legal matters.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business operations. When we update the policy, we will revise the “Last Updated” date at the top of this page.
18. Contact us about privacy
If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact us:
Yes.sister Privacy Contact
Email: support@yessisterco.com
General Contact: Contact Us
Support Center: Support Center
Website: https://yessisterco.com
Yes.sister Privacy
We handle your information with care.
If you have any questions about how your information is collected, used or protected, please contact our team.
6. Comments and media
If comments are enabled and visitors leave comments on the site, we may collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection and website security.
An anonymized string created from your email address may be provided to the Gravatar service to check whether you use it. After comment approval, your profile picture may be visible to the public in the context of your comment.
If you upload images or files to the website, you should avoid uploading images with embedded location data, such as EXIF GPS information. Visitors or recipients may be able to download and extract location data from uploaded images.